ZENTO
Privacy policy
Last updated 2 November 2026
Zento is a grocery delivery service in Auckland, New Zealand. A Zento driver shops for your order at a local supermarket and delivers it. This policy explains what personal information we collect through the Zento website, the Zento app and the Zento Driver app, why we collect it, who we share it with and your rights under the New Zealand Privacy Act 2020.
What we collect
| Who | Information | Why |
|---|---|---|
| Customers | Name, mobile number or email address, delivery addresses, order history, delivery photos, support messages. If you sign in with Google or Apple: the name and email address they share. | To create your account, deliver your orders, show proof of delivery and help with problems. |
| Customers paying by bank | A payment reference from BlinkPay and, when a refund is due, the bank account the payment came from. We never see your bank login. | To take payment and pay back refunds. |
| Drivers | Name, mobile number, location while online or on a delivery, receipt and delivery photos, earnings. | To offer nearby orders, show customers their delivery coming, pay drivers and check receipts. |
| Drivers | Photos of your right to work in New Zealand (passport, birth certificate or visa) and both sides of your NZ driver licence, with the licence number, licence type and expiry dates. | To check you can legally work and drive before you take deliveries. |
| Everyone | Sign-in sessions (device type and approximate network address), security logs. | To keep accounts secure and prevent fraud. |
Marketing messages and analytics are off until you turn them on in the app.
Location
The Zento Driver app uses the driver's location only while they are online or on a delivery. It stops when they go offline. Customers see the driver's location only while their own order is on the way. The customer app does not track your location.
Who we share it with
- Drivers see a customer's first name and delivery address only for the job they accepted.
- Service providers who run parts of Zento for us: Render (hosting), Supabase (database and photo storage), BlinkPay (bank payments), Twilio (text messages), Resend (email), and Google or Apple if you choose to sign in with them. These providers may store information outside New Zealand, including in Singapore and the United States. We use them only to run Zento.
- The police or other authorities, when the law requires it.
We do not sell your personal information.
How we protect it
Information is sent over encrypted connections. Driver ID documents and delivery photos are stored privately and shown only through links that expire. Only Zento staff whose job needs it can see driver documents, and every time they are opened it is recorded.
How long we keep it
- Your account information is kept while you have an account.
- Order and payment records are kept for 7 years because New Zealand tax law requires it. When you delete your account, your name and contact details are removed from them.
- Driver ID documents are deleted when you ask, once you stop driving with Zento.
Your rights
- Customers: download your data or delete your account at any time in the app, under Account → Download my data and Delete my account.
- Drivers: to see, correct or delete your information, email privacy@zento.nz.
- You can ask us to see or correct any personal information we hold about you. If you are not happy with how we handled a privacy concern, you can contact the Office of the Privacy Commissioner at privacy.org.nz.
Children
Zento is not for children under 16. Drivers must be adults with a valid NZ driver licence.
Changes and contact
If we change this policy we will update the date above and, for important changes, tell you in the app.
Privacy questions: privacy@zento.nz
Security problems: security@zento.nz
Help with an order: Zento support