ZENTO
How can we help?
Customers
The fastest way: open the Zento app, go to Account → Help and support and send us a message about your order.
Email: support@zento.nz
Common questions
Why is my total an estimate?
A Zento driver buys your groceries at a local supermarket at the shelf price. You never pay more than the estimate you see at checkout. If the shelf price is lower, or an item is out of stock, the difference is paid back to the bank account you paid from, usually within 1–2 business days.
Something is missing or wrong in my order
Open the order in the Zento app and tap Report a problem with this order. We check it against the delivery photo and the supermarket receipt.
I did not get my sign-in code
Wait a minute and check your spam folder for emails. You can ask for a new code after 30 seconds. If it still does not arrive, email support@zento.nz.
How do I delete my account?
In the Zento app go to Account → Delete my account. Drivers can email drivers@zento.nz.
How do I become a Zento driver?
Download Zento Driver, sign up with your mobile number and send your right-to-work document and NZ driver licence. Zento checks them, and once you are approved you can go online.
Zento, Auckland, New Zealand